Shipping policy
Shipping Policy
Where we ship: We ship within the United States only, including Alaska and Hawaii. We do not ship internationally.
Processing time: Orders are generally fulfilled within 1 to 3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day.
Carrier and delivery: We ship via UPS Ground. Typical transit time is 2 to 6 business days after fulfillment, depending on your location. You'll receive tracking by email once your order ships.
Alaska and Hawaii: Orders shipping to Alaska and Hawaii incur additional shipping charges, calculated at checkout.
Delivery instructions: All orders ship with instructions for the driver to leave the package at the delivery address. If you select signature release at checkout, an additional fee applies.
Addresses: Customers are responsible for entering a correct and complete shipping address. Orders returned to us as undeliverable due to an incorrect address can be reshipped at your expense, or refunded less original shipping.
Damaged packages: Every package is inspected for quality before leaving our warehouse. If your package arrives damaged, contact info@kleensupplements.com within 7 days of delivery with photos of the box and contents. We'll send a replacement or issue a full refund including shipping, with no return required.
Lost or stolen packages: We cannot be responsible for packages where carrier tracking shows "delivered." If tracking shows delivered and you have not received your order, contact us and we'll help you open a claim with UPS.
How to request a refund: Email info@kleensupplements.com within 30 days of your delivery date with your order number and a brief reason. We reply within 2 business days with a return authorization and the return address: 20822 Currier Rd, City of Industry, CA 91789. Returns sent without contacting us first may not be processed.
What is refunded: The full price you paid for the product, issued to your original payment method. Original shipping charges are not refundable. We'll email you a prepaid return label.
Timing: Refunds are issued within 5 business days of us receiving your return. Your bank or card issuer may take a further 5 to 10 business days to post it.
Not covered: Requests made more than 30 days after delivery. Gift cards. Products damaged after delivery through misuse or improper storage. Multi-packs are refunded at the discounted price actually paid.
Damaged, defective, or incorrect items: Contact us within 48 hours of delivery with photos. We'll send a replacement or a full refund including shipping. No return needed.
Complaints: If you're unhappy with how a refund, return, or order was handled, email info@kleensupplements.com with "Complaint" in the subject line. We acknowledge within 2 business days and aim to resolve within 10. Please contact us before filing a dispute with your bank so we have a chance to fix it directly.
Contact Information:
Kleen Supplements
Phone: (800) 924-8650
Email: info@kleensupplements.com.
Shipping address: 20822 Currier Rd, City of Industry, CA 91789.